Account & access
Having trouble accessing your account, updating your details, or requesting account deletion? Send us a message and we'll help you with the next steps.
LUBDUB SUPPORT
We're here to help you feel at home.
Have a question, need a little help, or want to share a concern? Reach out to us. We're here to make your LubDub experience better.
How can we help?
Whatever brings you here, start with the topic that best describes your question.
A few things you might be wondering
Quick answers to some common support questions.
How do I contact LubDub support?
Email us at support@lubdub.ing. Include a brief explanation of your question or issue so our team can understand how to help.
What should I include in my support email?
Describe the issue, tell us what you were trying to do, and include any relevant details or screenshots that help explain the problem. Never include your password or verification codes.
How can I report a safety concern?
Email support@lubdub.ing with the details of your concern. Include relevant information to help us understand what happened, while avoiding unnecessary sensitive personal information. If you are in immediate danger, contact your local emergency services.
How do I request account deletion?
Email support@lubdub.ing with the subject “Account Deletion Request”. For your protection, contact us from the email address associated with your account, where possible. We'll follow up with the next steps.
When will I receive a response?
We review support messages and respond as soon as we can. Please include enough information to help us understand your request, and avoid sending repeated emails about the same issue.
Is my support request private?
Please share only the information needed to explain your request. For details about how personal information is handled, read our Privacy Policy.